Shipping Methods:

Our standard method for shipping is the United States Postal Service. We use USPS shipping exclusively for both USA and International shipping. We ship from a very small town in rural Michigan. The Post Office is our only local shipping outlet. We are not set up for International shipping through UPS, FedEx, DHL, or any other shipper.

Shipping Calculations:

Calculating shipping charges accurately has become impossible with our current shopping cart system. Shipping fees are changing at least once a year with indications that it may become more frequent. Another issue is the addition of dimensional weight calculations which make the size of the shipping box a critical part of the overall shipping calculation. We have tried a weight-based shipping calculation, only to find is wasn't any more accurate when applied to our real-world shipping challenges. In light of this, we have opted for a value-based calculation that will cover our expenses about 95% of the time. We have found it simpler to refund excess shipping charges than to spend the time and money rebuilding our entire site and upgrading to more complicated shopping cart software.

Excess Shipping Charges Refunded:

We always refund excess shipping charges of $1 or more. We use our actual shipping cost, plus insurance, to determine any refund. We will refund your Paypal account usually within 1 week of your order being shipped. All orders that ship outside the US must go through the Paypal shopping cart system.

Insurance, Packing, etc:

Every package we send is insured with either the USPS or a private shipping insurer. This allows us much greater flexibility in responding to shipping problems and claims.

We do not make any money on shipping, quite the contrary. We try to not lose money on shipping so we can keep our prices as low as possible. After the costs of insurance, packaging materials, boxes and tubes our shipping charges allow us to just break even. Our orders are always packed professionally to minimize damage in transit. If you do have any issues with a package you have received please use our Contact Us form or send an email to: pinrestore@gmail.com

Liquid and Spray Cans:

Liquids and spray cans must ship via ground in the USA. They cannot be shipped outside the USA at all. Please note that if your order contains one or more items labeled Ground Shipping Only, that means all of your order will likely have to ship by the slower ground service.

Belgium:

We have lost hundreds of dollars worth of shipments to the draconian procedures of the customs officials in Belgium. No other country has been even close. We will not ship to Belgium.