Shipping Methods:

Our standard method for shipping is the United States Postal Service. We use USPS shipping exclusively for both USA and International shipping. We ship from a very small town on the eastern slope of the Rocky Mountains. The Post Office is our only local shipping outlet. We are not set up for International shipping through UPS, FedEx, DHL, or any other shipper.

Shipping Calculations:

Calculating shipping charges accurately has become impossible with our current shopping cart system. Shipping fees are changing at least once a year with indications that it may become more frequent. Another issue is the addition of dimensional weight calculations which make the size of the shipping box a critical part of the overall shipping calculation. We have tried a weight-based shipping calculation, only to find is wasn't any more accurate when applied to our real-world shipping challenges. In light of this, we have opted for a value-based calculation that will cover our expenses about 95% of the time. We have found it simpler to refund excess shipping charges than to spend the time and money rebuilding our entire site and upgrading to more complicated shopping cart software.

Excess Shipping Charges Refunded:

We always refund excess shipping charges of $1 or more. We use our actual shipping cost, plus insurance, to determine any refund. We will refund your Paypal account usually within 1 week of your order being shipped. If you want exact shipping costs up front, you can email your shopping list and we'll give you an exact quote. Getting an accurate quote entails building your order first to calculate actual costs. We do our Paypal orders first so if you want faster service just order from the Paypal shopping cart and we'll send a refund, if applicable.

Insurance, Packing, etc:

Every package we send is insured with a private shipping insurer. This allows us much greater flexibility in responding to shipping problems and claims. The USPS insurance is more costly and much less responsive. With USPS insurance, 30 days must pass before a claim can be submitted and as many as 120 days can pass before resolution. We are able to respond in 2 weeks or less with our private insurance.

We do not make any money on shipping, quite the contrary. We try to not lose money on shipping so we can keep our prices as low as possible. After the costs of insurance, packaging materials, boxes and tubes our shipping charges allow us to just break even. Our orders are always packed professionally to minimize damage in transit. If you do have any issues with a package you have received please use our Contact Us form or send an email to: pinrestore@gmail.com